Orders, Payments And Shipping

Payments

All prices are in Euros. Finnish VAT 24% is included in the prices.

How do I place my order at Hakola.fi web-shop?

Just add the products you want to your cart and go to the checkout. After giving us the necessary information we need for your order, you can place your order and look forward to your new furniture.

How can I pay for my Hakola order?

We currently accept Visa, Mastercard, netbanks and PayPal to make it as secure and convenient for you as possible.

Klarna is accepted for payments outside of Finland from 1.3.2017.

How is my payment processed?

Payments with Visa, Visa Electron and MasterCard
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.  Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj
Business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

When will my credit card be charged?

To ensure a smooth processing of your order, your card will be charged immediately after placing the order.

Shipping & Delivery

 Which countries does Hakola ship to?

We currently ship to Sweden, Denmark, Germany and Finland.

For shipping any other countries don´t hesitate to ask info@hakola.fi

All prices are in Euros. Finnish VAT 24% is included in the prices. Outside of EU It is the customer’s responsibility to pay for their own country’s customs and taxes upon receiving goods.

How much does Hakola charge for shipping?

Shipping rates vary depending on the type of product you order and your location. Before the final checkout page the total cost of shipping will be calculated for you.

Finland:

Free shipping for all items

Sweden:

Sofas: 150 € per item

Chairs & Ottomans: 50 € per item

Coffee Tables & Removable Covers: 30 € per item

Small Items (Riippu Series, Lippa Shelves, Dot Pillow Covers, Lempi Shelves, Note Organizer, Cork Trays): 20 € per item

Germany and Denmark:

Sofas: 300 € per item

Chairs & Ottomans: 50 € per item

Coffee Tables & Removable Covers: 30 € per item

Small Items (Riippu Series, Lippa Shelves, Dot Pillow Covers, Lempi Shelves, Note Organizer, Cork Trays): 20 € per item

How long do I have to wait for my products?

All our products are custom made according to your order. Shipping time vary depending on the type of product you order and your location.

Estimated Shipping Time:

Finland 2 weeks

Sweden 4 weeks

Denmark and Germany 4 – 6 weeks

What is Hakola’s delivery policy?

After ordering you will get an order confirmation with estimated shipping time to your e-mail.

Guarantee & Returns

Does my furniture come with a guarantee?

Our aim is to provide furniture that is fully functional upon receipt and made with superior-quality craftsmanship. If you are unhappy for any reason, please contact us and we will do all we can to make sure that you are 100% satisfied with your purchase.

What is Hakola’s return policy?

We want you to be 100% satisfied with your purchase from Hakola. Once you have received your delivery, please inspect it for quality. If you are not happy with your item, you may return your undamaged and unused Hakola purchase within 14 days. Due to our order-made production way, the customer is responsible for shipping charges associated with returning a non-damaged item.

For questions on returns of the discontinued customised solutions range, please get in touch with our customer service info@hakola.fi.

What can I do if a product arrived damaged?

We want you to be 100% satisfied with your order. If something is wrong, get in touch with our customer service team.

info@hakola.fi
+358 10 3200 455

Hakola Huonekalu Oy
Niemenkyläntie 238
66320 Jurva
Finland

Finnish Business ID: 0947263-7